Experience
Over the duration of my career, I have developed a passion for communications and have witnessed repeatedly how strong, effective communications can positively impact a business just as weak, unclear communications can hurt a business irreparably. I enjoy the challenges that come with communicating to various audiences and writing in a way that moves people to act.
I have experience with communications planning, story writing, interviews, editing, presentations/training, social media, event planning, and more.
“Thanks for making what is complex look really easy to the observer. That is the kind of magic that is hard to capture.”
skills
Writing
Technical writing
Web content writing
Social media writing
Article writing
Presentation writing
Creative writing
Blog writing
Playwriting
Screenwriting
Editing
Technical editing
Grammar/spelling
Cohesion/clarity/consistency
Identifying audience
Formatting/structure
Applying style guides
QA
Software Skills
Microsoft Suite (Advanced)
Adobe InDesign (Proficient)
Adobe Photoshop (Proficient)
SharePoint (Proficient)
Content Management Systems (Proficient)
Other Skills
Project management/planning
UAT/website testing
Page layout/design
Research
Presenting/public speaking
Help desk management
Event planning/coordination
EMPLOYMENT HISTORY
I have primarily supported various Medicare contractors in their quality improvement efforts. Contracts have included those at both the state and national level. Through these jobs, I have developed a variety of communications skills that easily transfer across industries. Highlights of responsibilities include:
Writing/editing educational and training materials
Creating and editing standard operating procedures
Crafting presentations and facilitating trainings
Establishing outreach processes
Overseeing project deliverables from start to finish
Managing multiple help desks
Serving as team lead and mentoring employees
Interfacing with contractor staff, including facilitating meetings
Providing website reviews, administration, and content management
EDUCATION
Master of Science in Professional Writing, 2005
Towson University – Towson, MD
Graduated Summa Cum Laude.
Bachelor of Science in Software and Internet Applications, 2003
Capitol Technology University – Laurel, MD
Avrum Gudelsky Scholar for academic excellence.
“The information in those quarterly updates are well written, easy to read, and well-communicated for the Medicare-certified hospice providers.”